SUPPORT / FREQUENTLY ASKED QUESTIONS


YOUR ORDER
Edit or Cancel
You may be able to cancel your order for a short period of time after you place it so long as your package has not been shipped. If you wish to cancel your order please contact us as soon as possible.
Order Status
After placing an order on our website processing time will vary depending on work hours. Most orders are processed through our west coast warehouse and we send confirmations manually during normal business hours. Our hours are 9:00 AM to 5:00 PM Pacific, Monday through Friday. Orders placed on weekends or evening will be processed as soon as possible on the next business day.

We process and package all orders manually, some delays may occur while we confirm stock.
Tracking & Carrier Info
For domestic U.S. orders we use Fed-Ex. You will receive an email confirmation with tracking number and delivery estimate as soon as your order is processed.
Pre-Orders
Items listed as Pre-Order are not currently in stock. We offer items as Pre-Order when there is a high demand or limited quantity for said product. These items are sold for full retail price, you will receive an ETA for delivery but no exact arrival date is guaranteed until items reach our warehouse and are scheduled for shipment.
Find a Shop
Our products can be purchased internationally through select independent bicycle dealers. We always recommend getting your bicycle built and maintained by professionals. To find the dealer nearest you click on the link below:
Back Orders and Out of Stock
Some older model products that are not available through our website might be available through our independent bicycle dealers. In case you are looking for a specific part or component to one of our older models you may contact us and we will do our best to provide any information as to availability.

Low stock products or one off items might be placed in our "deals" pages. These items are sold as is and conditions may vary.
Pre-Orders
Items listed as Pre-Order are not currently in stock. We offer items as Pre-Order when there is a high demand or limited quantity for said product. These items are sold for full retail price, you will receive an ETA for delivery but no exact arrival date is guaranteed until items reach our warehouse and are scheduled for shipment.
Color Availability
Every season we re-stock our most popular bicycle models as well as produce new items or color variations. Although we take great care of producing a high quality product in a consistent matter, paint color might be slightly different from one season to the next.

Product displayed online is usually “up to date” when it comes to availability, products carried by our independent bicycle dealers or bike shops are not always the latest model or current season color. Bike shops might have older stock and colors in their shop floor which cannot be guaranteed to be consistent with any newer models.

Because of our quick turn-around when it comes to stock, we always suggest purchasing the desired item as soon as possible.
Replacement Parts
If you receive damaged or faulty parts with your purchase please contact us immediately. Not all components are available for purchase separately.

For available bicycle parts please check out our online listings:

Size Charts
! Under Construction !
Bike Assembly & Repair
Although we provide assembly instructions with all of our bicycles we recommend our bicycles be assembled and maintained by professionals. You may view our assembly instructions and video below. To find a registered 3G Bikes dealer view our helpful map.
Warranties
Limited warranty:

Frame and Fork: For the lifetime of the original owner

Components: 1 year for the original owner (does not cover tires, tubes or wheels)

This warranty does not cover:
-Normal wear and tear
-Installation of components, parts or accessories not originally intended for or compatible with the bicycles as sold
-Damage or failure due to accident, misuse, abuse or neglect
-Use other than recreational i.e. mountain biking, BMX, downhill, racing, tricks, etc.

***This warranty is void in its entirety by any modification of the frame, fork or components.***

A bicycle must be registered through our website in order to be covered by warranty. Click Link below to register your bike:
Bicycles purchased through our independent bicycle dealers are subject to their own warranties. Please contact them in case of questions and concerns.
SERIAL NUMBER
All of our bicycle frames come with a unique serial number imprinted on the head tube on the front of the bicycle. This number is required to register your bicycle for warranty purposes. We recommend writing it down as it might help identify your bicycle in case of loss.